1. Your Data Privacy Rights
As a consumer and student at Adu Dlamini Business & Engineering Academy, you have specific rights regarding your personal information under the Protection of Personal Information Act (POPIA) and the Consumer Protection Act (CPA) of South Africa.
2. What Personal Information Do We Collect?
We collect and process the following types of personal information:
Identity Information:
- Full name
- ID number or passport number
- Date of birth
- Gender
- Nationality
- Photograph (for student cards)
Contact Information:
- Physical address
- Email address
- Phone numbers
- Emergency contact details
Educational Information:
- Previous qualifications
- Academic records
- Course enrollment history
- Assessment results
- Attendance records
Financial Information:
- Payment history
- Banking details (for refunds)
- Billing information
3. How We Use Your Information
Your personal information is used for:
- Processing your application and enrollment
- Providing educational services
- Managing your student account
- Communicating important information
- Issuing certificates and transcripts
- Compliance with legal requirements
- Improving our services
- Marketing (only with your consent)
4. Your Rights Under POPIA
You have the right to:
4.1 Access Your Information:
- Request a copy of all personal information we hold about you
- Understand how your information is being used
- Know who has access to your information
4.2 Correct Your Information:
- Update inaccurate or outdated information
- Request correction of errors in your records
4.3 Delete Your Information:
- Request deletion of your information (subject to legal requirements)
- Understand that some information must be retained for legal compliance
4.4 Object to Processing:
- Object to the use of your information for direct marketing
- Withdraw consent for optional data processing
4.5 Data Portability:
- Request your information in a commonly used electronic format
- Transfer your information to another institution
5. Consent and Communication Preferences
5.1 Marketing Communications:
- We will only send marketing communications with your explicit consent
- You can opt-out at any time by clicking "unsubscribe" in emails
- Contact us to update your communication preferences
5.2 Essential Communications:
- Some communications are necessary for your enrollment (e.g., class schedules, exam notices)
- You cannot opt-out of essential communications while enrolled
6. How We Protect Your Information
We implement comprehensive security measures:
Technical Measures:
- Encrypted data storage and transmission
- Secure servers with firewall protection
- Regular security audits and updates
- Access controls and authentication
Organizational Measures:
- Staff training on data protection
- Confidentiality agreements with all staff
- Clear data handling procedures
- Regular policy reviews and updates
Physical Measures:
- Secure storage of physical documents
- Restricted access to sensitive areas
- Proper disposal of outdated records
7. Who We Share Your Information With
We only share your information when necessary:
Accreditation Bodies:
- QCTO, CHE, DHET, SETAs for certification
- Required by law for qualification verification
Service Providers:
- Payment processors (with encryption)
- IT service providers (under strict confidentiality)
- Administrative support services
Legal Requirements:
- Government agencies when required by law
- Law enforcement (with valid legal orders)
With Your Consent:
- Potential employers (for references)
- Other educational institutions (for transfers)
8. Data Retention Periods
We retain your information for specific periods:
- Academic Records: Permanently (for certification verification)
- Financial Records: 7 years (legal requirement)
- Application Materials: 2 years after application
- Marketing Consent: Until withdrawn
- Course Materials: Duration of studies plus 1 year
9. Children's Privacy
For students under 18:
- Parental/guardian consent is required
- Parents/guardians have the right to access their child's information
- Special protections apply to minors' data
- Parents can request deletion of their child's data (subject to legal requirements)
10. International Students
For international students:
- Additional documentation may be required for visa purposes
- Information may be shared with immigration authorities
- Data protection standards comply with South African law
11. Cookies and Website Tracking
Our website uses cookies for:
- Essential functionality (cannot be disabled)
- Analytics (can be disabled in browser settings)
- User preferences (can be disabled)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
12. Data Breach Notification
In the unlikely event of a data breach:
- We will notify affected individuals within 72 hours
- The Information Regulator will be notified as required
- We will provide guidance on protective measures
- Remedial action will be taken immediately
13. How to Exercise Your Rights
To exercise any of your data privacy rights:
Step 1: Submit a written request to:
Email: info@adudlaminiacademy.co.za
Subject: Data Privacy Request
Step 2: Include in your request:
- Your full name and student number
- Specific right you wish to exercise
- Proof of identity (for security purposes)
Step 3: We will respond within:
- 30 days for standard requests
- Notify you if more time is needed (maximum 90 days total)
14. Complaints and Concerns
If you have concerns about how we handle your data:
Internal Process:
- Contact our Information Officer at info@adudlaminiacademy.co.za
- We will investigate and respond within 21 business days
External Regulator:
You have the right to lodge a complaint with:
Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
Tel: 010 023 5207
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
15. Updates to This Policy
We may update this policy periodically to reflect:
- Changes in legislation
- New technologies or services
- Improvements to our practices
Significant changes will be communicated via email and website notice.
16. Contact Information
Information Officer
Adu Dlamini Business & Engineering Academy
155 Commissioner Street, Marshalltown
Johannesburg, 2000
Tel: 011 333 0475
Cell: 062 763 8785 / 079 720 9964
Email: info@adudlaminiacademy.co.za
Office Hours:
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM